We have trust in our products quality and performance. We believe that you will definitely love our product. But somehow if the issue cannot be resolved, you can contact us and we will be happy to offer you a full 100% refund within 15 days . 

If you faced any issue with our theme or found any bug, We request you to contact our support team from https://support.themewinter.com/support-center/ and  Our team will gradually help you to fix it, if you face any issue.

We grant refund if

  • If we are not able to resolve the issue we will refund your money.
  • If our support team unable to fix problem.
  • The product purchased has stopped functioning or displaying that we described to its details, or broken after the installation.

We do not issue refunds if 

  • If you found your host doesn’t meet the requirement of WordPress or denied to update the PHP, MySQL version.
  • You decided to change your mind.
  • You decided not to use our product.
  • You find that our product doesn’t suit your needs (our live demo site are very explanatory of our templates/theme)
  • You experience script conflicts with other 3rd party software connected or installed theme on your website.

T & C :

  • Refund will process as soon as possible. In some scenario, we will try to solve your issue.
  • No refunds will be processed after 15 days post-purchase.
  • By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately.
  • We reserve the right to reject a refund request if it necessary.
  • You can submit a refund request by sending mail to themewinter@gmail.com.