Everything You Need to Know
About ThemeWinter

What is ThemeWinter?

ThemeWinter is a software development company that builds SaaS products, WordPress plugins, and themes. Our tools help businesses manage events, appointments, restaurant orders, pop-ups, and online bookings using WordPress.

Are ThemeWinter plugins free?

Yes. Most of our plugins have a free version available on WordPress.org . The free versions include core features so you can get started. If you need advanced features, integrations, or automation, you can upgrade to the Pro version.

Does ThemeWinter provide customer support?

Yes. We provide dedicated customer support through our ticketing system. We also offer live chat and live call support during scheduled hours, so you can get real-time help when needed. In addition, we maintain detailed documentation , step-by-step tutorials , and video guides . Our support team is responsive and works closely with customers to resolve issues quickly.

Do all your products have documentation?

Yes. Every plugin comes with full documentation that explains how to install, configure, and use it. We also publish video tutorials and blog articles to guide users step by step. This makes it easy to set up, even if you are completely new to WordPress

What are ThemeWinter's main products?

ThemeWinter's main products include:

  • Eventin – Event management and ticketing plugin for WordPress
  • WPCafe: Food Ordering and Reservation plugin for WordPress
  • WPTimetics: AI-powered Appointment Scheduling plugin for WordPress
  • Booktics: Booking plugin for Service Businesses for WordPress
  • Poptics: All-in-one Popup Builder plugin for WordPress

Which is the top-rated events plugin for WordPress?

Eventin is one of the top-rated event management plugins for WordPress. It helps you create events, manage registrations, sell tickets, and handle both online and in-person events from your website.

How do I manage online food orders and reservations from WordPress?

You can manage online food orders and restaurant reservations using WPCafe. It helps you create food menus, accept online orders, provide multi-branch support, manage table reservations, and handle food pickup or delivery from one dashboard.

Which plugin is best for WooCommerce food ordering?

WPCafe is a popular WooCommerce food ordering plugin for restaurants. It works with WooCommerce to help you manage online food orders, menus, reservations, and payments in one system.

Can I use ThemeWinter plugins on client websites?

Yes. You can use ThemeWinter plugins on client websites. We offer an Agency Pack designed for multiple client projects. You can also use a single license for client work, and client support is allowed.

Can I request custom features for a plugin or theme?

Yes. You can submit feature requests to us. We follow a product roadmap, so all feature requests are added to our public roadmap. Features are developed based on user demand and upvotes. Important and high-impact features are prioritized after proper research and development.

Can I switch my license later?

Yes. You can upgrade your license at any time. If you start with a single-site license, you can move to a multi-site or unlimited plan without losing your existing setup.

Does ThemeWinter offer refunds?

Yes. ThemeWinter offers a refund policy for paid products. If a product does not meet your needs or does not work as expected, you can request a refund within the period mentioned in our refund policy.

Can I sell tickets and collect payments from my WordPress site?

Yes. With ThemeWinter event(Eventin) and booking plugins(Booktics), you can sell tickets and accept online payments directly from your WordPress site. Supported payment options depend on the plugin and integration you choose.

What payment methods does ThemeWinter accept?

ThemeWinter uses Paddle as its payment gateway for selling products. You can purchase our products using Paddle-supported payment methods such as card payments and PayPal. Available options may vary slightly depending on your location and Paddle's supported methods.

Do ThemeWinter products offer live demos or trial versions?

We currently do not offer trial versions due to misuse. However, we provide live demos for all ThemeWinter products , including Eventin and WPCafe, so you can explore features and see how everything works before purchasing.

Why choose ThemeWinter over others?

ThemeWinter is trusted by 70,000+ users worldwide with an average rating of 4.8+ stars because we focus on real user needs. Our products are easy to use, regularly updated, and built to handle real business scenarios. Users benefit from fair pricing, clear documentation, and 20/7 responsive support when they need help. We continuously improve our products based on user feedback, ensuring long-term reliability and value for growing businesses.

Which ThemeWinter product package is best?

Each ThemeWinter product includes a recommended package, clearly marked to help users choose the most suitable option. The right package depends on your business size —whether you're running a small business or managing enterprise-level operations. We suggest choosing the recommended plan that best matches your needs.

Do ThemeWinter plugins receive regular updates?

Yes. We follow an Agile development process and work in sprints. Our plugins receive regular updates with new features, improvements, and security fixes to ensure they remain stable, secure, and up to date.

Are ThemeWinter products beginner-friendly?

Yes. ThemeWinter products are built with a clean and simple UI/UX, making them easy for beginners to use. New users can onboard quickly and start solving their business needs without any technical complexity.

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