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Got Questions about Themewinter support? Check our FAQs

I have purchased a plugin. Where can I find the download link or license key?

Log in to your ThemeWinter account here using the email credentials from your purchase. You’ll find your download link and license key there.

Can I check your product before purchasing, or is a free trial available?

Yes! You can try the live demo from the product page. WPCafe only offers a 4-day free trial.

How to upgrade the license?

Open a support ticket using the email you used to purchase the product, and we’ll help you upgrade your license.

Do you provide live human chat support?

Yes! Our live human chat support is available Sunday to Saturday, 8 AM – 5 PM (GMT+6).

When are your support hours?

Our support is available Sunday to Saturday, 8 AM – 5 PM (GMT+6).

Do you offer a refund?

Yes! Please check our refund policy before submitting a request.

Are your products compatible with WooCommerce?

Yes, all of our products are fully compatible with WooCommerce.

Do you help with plugin customization or modification?

Sorry, we do not provide customization or modification services.

Are your plugins regularly updated?

Yes, our plugins are regularly updated to ensure compatibility and improve features.

Can I use my license on the staging site?

Yes! If it’s a single license key, deactivate it on staging before using it in production.

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