---
title: Support Desk
description: "Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their…"
url: "https://themewinter.com/docs/themes/theme-docs/qoxag/support-desk-4/"
updated: "2022-11-03"
category: Qoxag
---

# Support Desk

Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your connivence, so please be patient, polite and respectful.

Please visit our [**profile page**](https://themeforest.net/user/tripples) or ask question in our [Support Center](https://themewinter.ticksy.com/)

**Support for my items includes:**

* Responding to questions or problems regarding the item and its features

* Fixing bugs and reported issues

* Providing updates to ensure compatibility with new software versions

**Item support does not include:**

* Customization and installation services

* Support for third party software and plug-ins

**Before seeking support, please...**

* Make sure your question is a valid Theme Issue and not a customization request.

* Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task.

* Make sure to double check the theme FAQs.

* Try disabling any active plugins to make sure there isn't a conflict with a plugin. And if there is this way you can let us know.

* If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.

* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.

* Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.