--- title: How Do I Create Point Earning Rules? description: "The **Points Program** screen is where you decide how customers earn points. Each rule, called a **point channel** in the admin, connects a store event such as placing an order, writing a review, creating an account, or referring a friend…" url: "https://themewinter.com/docs/plugins/pointics/how-do-i-create-point-earning-rules/" updated: "2026-10-22" category: Pointics / Points Program --- # How Do I Create Point Earning Rules? The **Points Program** screen is where you decide how customers earn points. Each rule, called a **point channel** in the admin, connects a store event such as placing an order, writing a review, creating an account, or referring a friend to a specific points award. Each rule has three main parts: - **Optional limits:** How often the rule can run and which conditions must be met. - **A trigger:** The event that activates the rule. - **A calculation:** Flat points, points per currency unit, a percentage, or a level multiplier. [How to Use Pointics: Complete WordPress Loyalty & Rewards Plugin Tutorial](https://www.youtube.com/embed/gd02Hl4ezsI?feature=oembed) ### **Why Do You Need It?** - **Reward customer actions:** Give points for purchases, registrations, reviews, referrals, and other supported actions. - **Build your loyalty program:** Earning rules are the foundation of your Pointics loyalty program. - **Control how points are earned:** Set the number of points, earning rate, and applicable limits. ### **Step-by-Step Instructions** #### **Step 1: Open the Points Program** Go to **Pointics → Points Program** and click **New Point Channel**. The **Add Point Earning Rule** screen will open. #### **Step 2: Choose an Earning Trigger** Select the customer action that should award points. Common triggers include: - **Place a paid order:** Reward customers for purchases. - **Write a product review:** Reward customers for reviewing products. - **Register at checkout:** Reward customers when they create an account during checkout. - **Create an account:** Reward new customer registrations. - **Referral signs up:** Reward customers when someone they referred creates an account. > **Note:** Available triggers depend on the integrations active on your website. #### **Step 3: Add Rule Details** Enter the basic information for your earning rule: - **Rule Name:** The name displayed for the rule and transactions. - **Description:** Add optional information about the reward. - **Start Date:** Set when the rule should begin, if applicable. - **End Date:** Set when the rule should end, if applicable. #### **Step 4: Set the Points Award** Choose how customers will earn points based on the selected trigger. For standard actions, enter the number of **Points Awarded**. For purchase-based rules, you can use an earning rate such as: - **Per $ Spent:** Award points based on the amount spent. - **Fixed per Item:** Award a fixed number of points for each item purchased. For referral rules, you can also set points for both the **referrer** and the **referred customer**. > **Note:** Make sure the earning rate and amount are properly configured. An empty or zero value will not award points. #### **Step 5: Add Conditions** You can add conditions to control when an earning rule applies. Available conditions may include: - **Minimum Amount** - **First Time Only** - **Date Window** - **User Role** You can choose whether the rule should match **all** conditions or **any** condition. > **Note:** Conditions are available with **Pointics Pro**. The free version displays this section but keeps it locked. #### **Step 6: Save the Rule** You can save your rule as: - **Save Draft:** Saves the rule without activating it. - **Publish:** Saves and activates the rule. To publish a rule, make sure the rule name and point award settings are properly configured. #### **Step 7: Manage Your Earning Rules** After creating a rule, you can manage it from the **Points Program** screen. - **Edit:** Click **Configure** to update the rule. - **Turn On/Off:** Use the switch on the rule card to activate or deactivate it. - **Delete:** Delete the rule to stop it from awarding future points. - **Filter:** Use the available groups to find specific earning rules. > **Note:** Deactivating or deleting a rule does not remove points that customers have already earned. ### **Key Functionality** #### **Different Ways to Calculate Points** Pointics supports different earning methods depending on the selected trigger: - **Fixed Amount:** Awards a specific number of points. - **Points per Currency Unit:** Awards points based on the amount spent. - **Percentage of Amount:** Awards points based on a percentage of the transaction value. - **Tiered:** Applies a multiplier based on the customer's loyalty level. #### **Control How Often Customers Earn Points** You can limit how frequently a rule awards points, such as: - Once - Daily - Weekly - Monthly - Unlimited - A specific number of times #### **Refunded Orders** For the **Place a paid order** trigger, points awarded from a refunded order are automatically removed. ### **Frequently Asked Questions** **Q1. Why can't I see any earning triggers?** **A:** Make sure at least one supported integration, such as WooCommerce, is active on your website. **Q2. Can I reward customers for actions other than purchases?** **A:** Yes. You can reward actions such as account registration, product reviews, and referrals, depending on your active integrations. **Q3. Can I set different points for different actions?** **A:** Yes. Each earning rule can have its own point value or earning rate. **Q4. Can I limit how often customers earn points?** **A:** Yes. You can configure frequency limits such as once, daily, weekly, monthly, or a specific number of times. **Q5. What happens to points when a paid order is refunded?** **A:** Points awarded for that paid order are automatically removed when the order is refunded. ### **Conclusion** Point Earning Rules give you control over how customers earn loyalty points. By creating rules for purchases, registrations, reviews, referrals, and other supported actions, you can build a loyalty program that encourages customers to engage with your business.