---
title: How to Use the Waitlist Feature in Eventin
description: "Attendee Waitlists let people reserve a spot for an event **after** all tickets are sold out. Instead of leaving a sold-out event with no way to capture interest, Eventin shows a **\"Join the Waiting List\"** button so attendees can sign…"
url: "https://themewinter.com/docs/plugins/eventin/how-to-work-waiting-lists-feature/"
updated: "2026-10-25"
category: Eventin / Events
---

# How to Use the Waitlist Feature in Eventin

Attendee Waitlists let people reserve a spot for an event **after** all tickets are sold out. Instead of leaving a sold-out event with no way to capture interest, Eventin shows a **"Join the Waiting List"** button so attendees can sign up. When a seat opens up or you decide to release more capacity, you can email those waitlisted attendees a direct payment link so they can complete checkout in one click.

Waitlists work in two modes depending on how you manage capacity: **per-ticket waitlists** (one limit per ticket type) when Global Capacity is OFF, and a **single shared waitlist** when Global Capacity is ON.

[How to Use Eventin Waitlist: Never Miss a Sale When Tickets Sell Out!](https://www.youtube.com/embed/E4u1MBey-eM?feature=oembed)

### **Where to Find It**

In your WordPress admin, go to: **Eventin → Events → (Open or create an event) → Tickets tab**

The waitlist toggle lives inside the Tickets tab **Settings** modal. Click the **"Settings"** button on the Tickets tab to open it.

![Tickets ](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-26.png)

### **How to Enable the Waitlist**

1. Open the event in Eventin and switch to the **Tickets** tab.
2. Click the **"Settings"** button to open the Settings modal.
3. Find the **"Enable Attendee Waitlists"** row and toggle it ON.
4. Click **"Save Change"**.

![Enable wait lists](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-27.png)

After saving, where you set the waitlist size depends on your event:

**If Global Capacity is ON:** Open the global capacity banner, click **"Edit Capacity"**, and fill in the **"Attendee Waitlists"** field in the modal. This is one shared waitlist across all ticket types for the event.

![Global capacity modal](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-28.png)

**If Global Capacity is OFF:** Open each ticket type (or create a new one) and fill in the new **"Attendee Waitlists"** field. This is the maximum number of people who can join the waitlist for that specific ticket type after it sells out.

![Tickets modal](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-29.png)

### **What Attendees See**

- While tickets are still available: a normal **"Get Tickets"** or **"Buy Now"** button.
- When all waitlist-enabled tickets (or the global pool) are sold out: the button changes to **"Join the Waiting List"**.

![Frontend ticket view](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-30.png)

- After joining, the attendee fills in the same form they would for a normal purchase, but no payment is taken. Their order is created with the status **"Waiting"**.

The waitlist button only appears once the relevant tickets are fully sold out — if even one waitlist-enabled ticket still has stock, the button stays as **"Get Tickets"**.

![Checkout page](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-31.png)

### **How Waitlisted Orders Work from Admin**

1. Go to **Eventin → Bookings**.
2. Waitlisted orders appear with a status badge of **"Waiting"**.
3. Open the actions menu (three dots) on a waiting row.
4. Click **"Send Payment Link"**. Eventin emails the attendee a signed link that takes them straight to a payment preview page, where they can complete checkout.
5. Once they pay, the order status moves to **"Completed"** and they receive their tickets like any other purchase.

You decide when to send the payment link — usually after a refund opens up a seat, or when you raise the event capacity.

![booking page](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-32.png)

![Email page](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-33.png)

![Payment page](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-34.png)

![Booking success page](https://themewinter.com/docs/plugins/wp-content/uploads/sites/3/2026/04/image-35.png)

### **FAQs**

**Q1. Do I have to enable Global Capacity to use the waitlist?**
**A:** No. The waitlist works with both **Global Capacity** and **per-ticket capacity**. With Global Capacity disabled, you can set a waitlist limit for each ticket type. When enabled, you set one shared waitlist limit for the entire event.

**Q2. When does the "Join the Waiting List" button appear?**
**A:** The **Join the Waiting List** button appears only when all waitlist-enabled tickets are sold out or the global ticket pool is full. If any eligible ticket is still available, the **Get Tickets** button is displayed instead.

**Q3. Does joining the waitlist charge the customer?**
**A:** No. Joining the waitlist does not require payment. A booking is created with the **Waiting** status, and payment is only requested later when a payment link is sent.

**Q4. How do I notify a waitlisted attendee?**
**A:** Go to **Eventin → Bookings**, find the booking with the **Waiting** status, and click **Send Payment Link** from the action menu. The attendee will receive an email with a secure payment link to complete the purchase.

**Q5. What happens when the waitlist is full?**
**A:** No additional users can join the waitlist. Once the configured waitlist limit is reached, Eventin prevents new waitlist registrations.

**Q6. Can I see how many people are on the waitlist?**
**A:** Yes. With **Global Capacity** enabled, the remaining waitlist count is shown in the **Tickets** tab. For per-ticket waitlists, you can view all waiting attendees from **Eventin → Bookings** by filtering the **Waiting** status.

**Q7. Does refunding a paid ticket free up a waitlist spot?**
**A:** Yes. Refunding a ticket makes the seat available again, allowing you to send a payment link to a waitlisted attendee so they can claim the spot.

### **Conclusion**

Attendee Waitlists turn a "Sold Out" page into an opportunity. With one toggle and a capacity number, you stop losing demand once seats run out and gain a ready-made list of buyers you can convert the moment more capacity opens up.

**Key takeaways:**

- One toggle in the Tickets tab **Settings** modal turns the feature on.
- Per-ticket limits when Global Capacity is OFF, one shared limit when Global Capacity is ON.
- The **"Join the Waiting List"** button only appears once the relevant tickets are fully sold out.
- Waitlist sign-ups do **not** pay until you send them a payment link from the Bookings page.
- Use **Bookings → Send Payment Link** to convert waitlisted orders into completed sales.